# Welcome!

**Simplesdesk** is a business messaging platform that connects contacts from any channel to every team. The platform allows customers to message you via any channel and provides a 360° view to every team in the company.

We want to help you better manage your contacts and conversations from various channels and make it easier for you and your team to respond to your contacts in a more efficient way. The platform also provides a way for you to collaborate with your teammates.

### &#x20;<a href="#features" id="features"></a>

By having a shared inbox, you can collaborate with your teammates and respond to your contacts lightning fast. This way, you and your teammates can co-operate on conversations and deliver amazing customer experiences, faster.

![](https://1810233666-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-L8qsmIDw5_reabURkaE%2F-MBDezgKwq6zzUUwYaCe%2F-MBDkPS7c5htjAsJdRq5%2Fimage.png?alt=media\&token=e08fc0a5-2469-4a2e-8def-a5f5f932821b)

### &#x20;<a href="#id-360-customer-view" id="id-360-customer-view"></a>

No more logging into multiple platforms, find all your customer chats in one place. No matter the channel, you are able to find a single story for every customer from a single source. With custom fields and tags, it will be easier to achieve your customer segmentation needs.

![](https://1810233666-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-L8qsmIDw5_reabURkaE%2F-MBDezgKwq6zzUUwYaCe%2F-MBDljpcUYcUSWQWtAIb%2Fimage.png?alt=media\&token=e3990a9e-0fb1-44be-8175-d5b3f0b59096)

### &#x20;<a href="#chat-automation" id="chat-automation"></a>

Less work, more messages for a more productive workforce. Create workflows to help your teammates better manage their efforts into resolving customer issues.

![](https://1810233666-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-L8qsmIDw5_reabURkaE%2F-MBDpDFJ2rAPGf8wqXLE%2F-MBDpGFpOryePPu98DcA%2Fimage.png?alt=media\&token=1127972d-2816-49b8-9515-e5d193f3b7cd)

### &#x20;<a href="#respond-on-the-go" id="respond-on-the-go"></a>

The [simplesdesk.com.br](https://simplesdesk.com.br) mobile app allows you to work from your mobile device on the go and at your convenience. Respond to customer conversations across channels and enjoy access to essential information at your fingertips.

![](https://1810233666-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-L8qsmIDw5_reabURkaE%2F-MBDpohwsZRlvrNRsuAl%2F-MBDqYhcYsRqtBd6NCRZ%2Fimage.png?alt=media\&token=ac3b9deb-619b-4977-b38f-438e51af1afa)

### &#x20;<a href="#try-it-out" id="try-it-out"></a>

The best way to discover the platform is to try it out yourself. Whether you are thinking of connecting a business messaging app to the platform or create a Web Chat Widget from scratch, **get started with the Simplesdesk Platform** with the following guide.&#x20;

If you already have a Space on the platform, you can brush up on the platform navigation and some of our features here:


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simplesdesk.com.br/welcome.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.